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Future of Learning in Retail Industry

The retail scene is changing rapidly and the change is good for consumers. From unmanned stores to robots to artificial intelligence, the world will see technology taking over every nook and corner of the story. eCommerce will become integral part of retail and it will be difficult to separate out the two. To compete in the continually changing scenarios, the retailers will have to realign & retrain their workforce.

The new role of humans will be to do what a machine cannot do. The types of jobs will shift dramatically, some type of job will extinct and a new set of job roles will emerge. The staff for new roles will be scarce and the only alternate will be training and learning.

The future of retail training lies in customer experience management, making your staff tech savvy, learning new ways of communication, behaviour change and new ways of leadership.

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OUR EXPERIENCE

Top Six Best Practices in Retail Industry

Here are some of the best practices that retail industry follows. The best practices vary from company to company depending on its operational model, employee culture and organizational structure.

Blended Learning:

1
Majority of retail industry training are blended learning where online trainings play a major role along with classroom trainings. Mobile learning content is preferred as learners can access it anywhere anytime without worrying about the productivity hours.

Experiential Learning:

2
Retail is all about live experiences and so is its training. Retail learning content contains scenarios, action-oriented tasks, capture success & failure of heroes, case studies and use cases on consequences of failures etc. This strategy helps millennials to absorb the years of experience in a few months.

Performance Support System:

3
Retail industry employees have to help customers on the fly. So practitioners in retail industry suggest organizations to provide performance support systems where employees can refer to relevant knowledge instantly.

Impact on Behavior:

4
Retail industry is very sensitive to customer needs. A positive attitude and behavior of the employees is a game changer. So trainings in retail industry focus on changing employee behaviours.

Interactive & Engaging Modalities:

5
Retail Industry has a high turnover rate and the average workforce is young. This class of learners needs interactive and engaging modalities. Innovera eliminates boredom by using various interactivities, storytelling techniques, real-life examples and latest technologies.

Technology Awareness:

6
The technology in retail industry changes as a fast pace. The customers that retail staff faces are highly tech savvy and they have high expectations. Retail employees continually train themselves on the new technologies.
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Innovera's Approach to Learning & Trainin

Focus on Critical to Success Training:

In this phase our focus is on identifying training that are critical to success for your employees and segregate them from the usual stuff.
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Appreciative Inquiry:

We conduct an appreciative inquiry to get an insight of employees job roles, critical success factors, possible point of failures and what has worked in the past, and what needs refinement.
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Training as an Enabler:

We approach learning & training as an enabler as opposed to a one-time event. Our solution includes precursors, training, follow-up and post-training support. This ensures round the year empowerment to the learners.
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Focus on Large Business Goals:

We approach training by keeping the larger business goals in mind. We conduct context setting exercise for learners to understand what’s it in for them and what’s it in for the business.
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Target Gradual Improvement

Our strategy is to focus on gradual improvement in the productivity of the employees through continual training interventions.
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Prioritizing Mission Critical Training:

We prioritize the mission critical training from the less important training and focus more upon learning that is crucial to business. This helps us to deliver more.
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Our Customers
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VIEW SAMPLES
DOWNLOAD CASE STUDY
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VIEW SAMPLES
DOWNLOAD CASE STUDY
ASK FOR FREE POC

CONTACT US

Innovera Solutions
H-Block Sector 63, Noida
+91-8800376503
info@innoverasolutions.in
   
 
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